Mortgage Correct LTD Privacy Notice

Mortgage Correct LTD is committed to protecting your privacy. This policy explains how we use personal information supplied to us directly by you or by third parties. We are registered with the Information Commissioner’s Office under registration number ZB843811.

Website

We allow website visitors to browse without identifying themselves. If you submit a form or request, your data is stored securely and processed in line with this notice.

What Information Do We Collect?

To arrange your mortgage, loan, or related service, we collect necessary personal and financial information. This includes:

  • Contact details

  • Financial history

  • Identity verification

  • Credit or debit card details (not retained post-payment)

We retain and process your data based on our contract with you, regulatory requirements, legal obligations, and business interests.

How Is Information Collected?

We collect data via:

  • Website forms

  • Phone, email, SMS, post, fax, and in-person

  • Social media

  • Introducers and third parties (with your consent)

Conversations may be recorded for training, monitoring or regulatory reasons.

How Is Information Used?

Your data may be used to:

  • Arrange your mortgage, loan, or financial product

  • Confirm your identity and documentation

  • Meet legal and compliance obligations

  • Administer services and process payments

  • Improve our service through surveys and reviews

  • Assess protection needs related to your borrowing

  • Train staff and prevent fraud

You can ask us to stop using your data at any time.

Sharing Your Information

We may share your data with:

  • Mortgage lenders, product providers, surveyors, solicitors

  • Connect IFA Ltd (our regulatory network) for compliance and processing

  • Introducers (for case tracking only)

  • Third-party software and cloud-based systems used in our operations (all UK-regulated and secure)

For lender privacy policies, visit: https://connectbrokers.co.uk/lenderprivacy/

Marketing

We will ask for your explicit consent before sending any marketing. This may include:

  • News and updates

  • Service offers

  • Market commentary

Consent may be collected verbally, online, via email or form. You can update or withdraw preferences at any time. We will never share your data for marketing without your consent.

Changes to This Policy

This notice may be updated to reflect legal, regulatory or business changes. Revisit this page periodically for updates.

Changes of Ownership

Should Mortgage Correct LTD be sold or restructured, your personal data relevant to the business will be transferred under the same privacy commitments.

Access Requests

You have a right to access your personal data. To do so, or for questions, contact:

Mortgage Correct LTD
128 City Road
London
EC1V 2NX
Phone: 07552326804
Email: sheneka@mortgagecorrect.co.uk